Lufthansa Nairobi Office in Kenya

The Lufthansa Nairobi Office, conveniently located in Kenya, is an essential physical location where travelers can directly address any issues during their travel. From changes to reservations and inquiries about baggage allowance to requests for special assistance and loyalty program questions, the city office provides first-rate support.

 In-depth information about routes, connection times, and seasonal service adjustments that may not be easily found online is available from the office staff. Read this page through to the end, as it will provide you with the necessary contact information.

Contact Details of Lufthansa Nairobi Office

You can contact the staff at the Lufthansa Airline Office if you have any queries or concerns about your itinerary. Below is the contact information for the Nairobi office.

Lufthansa Airlines Nairobi Main Address: Merchant Square, 100 Riverside Dr, Nairobi, Kenya.

Nairobi Office Phone Number: +254 20 7870777

Email Address: [email protected]

Working Hours: Every day – 24hrs

Online Check in: https://www.lufthansa.com/en/online-check-in

Lufthansa Flight Status: https://www.lufthansa.com/en/timetable-and-flight-status

Official Website of Lufthansa: https://www.lufthansa.com/

Map of Lufthansa Nairobi Office

To easily locate the Nairobi Office in Kenya, use the dynamic map.

Lufthansa Nairobi Airport Office Details

Jomo Kenyatta International Airport (NBO) in Nairobi, the departure point for Lufthansa Airlines flights, offers easy access to major hubs. This contains the necessary details, including NBO’s address and phone number.

AirportJomo Kenyatta International Airport
TerminalTerminal 1C
Airport CodeNBO
Airport AddressEmbakasi, Nairobi, Kenya

Lufthansa Baggage-Related Contact Details

Baggage Policy: https://www.lufthansa.com/pe/en/baggage-irregularities

Online Baggage Tracing: https://www.lufthansa.com/baggage-tracing

Baggage Claims (lost or damaged) Email: [email protected]

Delayed Baggage Email: [email protected]

Baggage Service Phone Number

Germany+49 69 86 799 799 (can assist with baggage tracking globally)
United States (USA)+1 877 234 3449 (for lost baggage issues at U.S. airports)

Services at the Nairobi Office of Lufthansa

This is an extensive list of services that the Nairobi office provides. Passengers can take advantage of these facilities at Jomo Kenyatta International Airport, which include general customer service and Miles and More questions.

Flight MaintenanceFlight-Ticket Booking & Cancellation
Kiosk Check-inAirport & Online Check-In
Expectant Woman AssistanceMobility Assistance
Pet Travel AssistanceFlight/Visa Info
Missing/Delayed LuggageDuty-Free Allowance
Visa ServicesAirport Lounges & Transfers 
In-Flight MealsBaggage Allowance
Trip InsuranceImmigration Services
Valet ParkingMeet and Greet

Lufthansa Headquarters Details

Visitors who have higher-level questions or are dissatisfied with the service provided by the Nairobi office can contact the headquarters. For more information, they can then contact Lufthansa Airlines Headquarters. Here are the details of the Lufthansa Headquarters.

Headquarters AddressPhone Number
Cologne, Venloer Straße 151-153, Germany+49 (0) 69-86-799-799

List of Lufthansa Offices.

Contact the staff at the Lufthansa Nairobi Office in Kenya if you require help booking a flight, canceling a ticket, or using any other ticket management services. You may also visit the office in person. You can easily interact with the representatives. using the contact information provided.

FAQs

What is the Lufthansa Nairobi Office address?

Lufthansa Nairobi Office is conveniently located at Merchant Square, 100 Riverside Dr, Nairobi, Kenya.

How do I contact the Lufthansa Airlines Office in Nairobi?

You can contact the office by calling the customer support number +254 20 7870777. Additionally, you can use their official website to connect with them.

How to make a complaint to Lufthansa Airlines?

Using the Customer Care form on the airline’s official website, you can complain to Lufthansa. Additionally, you can file a complaint via the Lufthansa email address.

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