Cathay Pacific Surabaya Office in Indonesia
- Surabaya Office Address : Suite 700 7F Plaza BRI, Jl. Jend. Basuki Rachmat No.122, Keputran, Tegalsari, Surabaya, East Java 60265, Indonesia
- Email : [email protected]
- Office Contact : 62 31 5317338
- Website : https://www.cathaypacific.com/
- Working Hours : Monday-Sunday : 24 Hours
The Cathay Pacific (CX) office in Surabaya, Indonesia, is dedicated to providing travelers with a comprehensive range of flight-related services. Whether you are looking for the latest flight information, making a new travel reservation, changing your itinerary, or understanding luggage restrictions, the kind and knowledgeable team is available to assist you.
Known for its excellent service and extensive regional network across Asia, especially in Greater China, Cathay Pacific aims to make travel easy, comfortable, and stress-free.
Contact Details of Cathay Pacific Surabaya Office
Below is a table summarizing essential contact information about the Cathay Pacific Surabaya:
Cathay Pacific Surabaya Address: Suite 700 7F Plaza BRI, Jl. Jend. Basuki Rachmat No.122, Keputran, Tegalsari, Surabaya, East Java 60265, Indonesia.
Terminal: Terminal 2
Surabaya Office Phone Number: 62 31 5317338
WhatsApp Business Number: +852 2747 2747
Email: [email protected]
Working Hours: Monday to Saturday (9:30am to 5:30pm) and on Sunday (9:30am to 3:30pm)
Online Check In: Click here
Flight Status: Click here
Cathay Pacific Official website: https://www.cathaypacific.com/
Map of Cathay Pacific Surabaya Office
The Surabaya office is at Surabaya, Indonesia. For a hassle-free visit, you can use the interactive map below to find your way to the city office.
Cathay Pacific Surabaya Airport Office Details
The following are the Surabaya Airport’s important details for a comfortable flight with Cathay Pacific.
| Airport | Juanda International Airport |
| Airport Address | Jalan Ir. H. Juanda, Sidoarjo, East Java, Indonesia |
| Telephone Number | 62 31 2986200 |
| Airport Code | SUB |
Services at the Cathay Pacific Surabaya Office
The Cathay Pacific Surabaya, located at SUB Airport, provides a range of services to meet the needs of travelers departing the city. It will assist you in booking flights, making changes, or canceling them, and enable the traveler to adjust their schedule as necessary. Customers can also use it to ask questions about in-flight amenities, baggage allowance, and special requests, including meals and assistance for travelers with impairments.
The staff is on hand around the clock to respond to consumer travel questions and provide assistance for a hassle-free trip. Among these services are:
| Flight Ticket Booking and Cancellation | Receipts and Refunds |
| Baggage Allowance | Seat Enquiries and Selection |
| All check-in services | Visa-related Information |
| Duty-Free Allowance | Airport Lounges |
| Meet and Greet | Unaccompanied Minor |
| Airport Transfers | Immigration Services |
| Travel with Pets or Animals | Missing/ Delay/ Damaged Luggage |
| In-Flight Entertainment | Lost & found Department |
| Customer Complaints & Feedback | Special Assistance (Passengers with disabilities and medical needs) |
Cathay Pacific Planes/Aircraft
Cathay Pacific’s fleet consists of Airbus narrow-body and a mix of Airbus and Boeing wide-body aircraft. It includes:
- Airbus A330-300
- Boeing 747-400BCF
- Boeing 747-400
- Boeing 747-8 Freighter
- Boeing 747-400ERF
- Boeing 777-200
- Airbus A340-300
- Boeing 777-300
- Airbus A350-900
- Boeing 777-300ER
- Airbus Airbus A350-1000
- Boeing 777-9
Cathay Pacific Headquarters Details
Here are the Cathay Pacific headquarters details, including address, phone number, and email.
| Headquarters Address | Contact Number | Email Address |
| 6th Floor, Cathay Pacific City, 8 Scenic Road, Hong Kong International Airport, Lantau, Hong Kong. | +852 2747 3333 | [email protected] |
Refer to this list of Cathay Pacific’s offices to find their phone numbers, addresses, and available services.
The Surabaya, Indonesia, Cathay Pacific office offers reliable support for all of your travel needs. The knowledgeable and welcoming staff is here to assist you with any travel-related needs, including booking changes, new trip planning, and crucial travel information. It can be easier, more convenient, and less stressful to travel if you get in touch with the Cathay Pacific office in Surabaya in advance.
FAQs
Cathay Pacific’s Surabaya office is situated at Suite 700 7F Plaza BRI, Jl. Jend. Basuki Rachmat No.122, Keputran, Tegalsari, Surabaya, East Java 60265, Indonesia
To contact the Cathay Pacific Surabaya office, dial 62 31 5317338.
Yes, the Surabaya office handles domestic and international bookings. Cathay Pacific office personnel assist guests with flight bookings, maintain bookings, and answer any travel-related questions.
Yes, the airport office offers baggage services. At the Cathay Pacific counter, you can check in your bags and get assistance with baggage-related issues.
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