Cathay Pacific Headquarters

Cathay Pacific’s headquarters are located in Cathay City at Hong Kong International Airport. The office complex was constructed in 1998 to replace the business’s former headquarters, which were in Central Hong Kong’s Swire House. The office oversees regional administrative offices, customer support centers, engineering and maintenance, flight operations, passenger and cargo sales and marketing, and crew layover facilities.

The Cathay Pacific main office is a popular choice for business travelers departing or arriving on Cathay Pacific flights. Get More information below.

Cathay Pacific Corporate Office & Headquarters Details

The head office of Cathay Pacific has numerous contact channels to assist passengers and business stakeholders with questions and services, from loyalty program support to ticketing.

Here is a comprehensive list of the head office’s contact details:

Parent CompanySwire Pacific Limited
Headquarters (HQ)Cathay Pacific City, Hong Kong, China
Cathay Pacific Headquarters Address6th Floor, Cathay Pacific City, 8 Scenic Road, Hong Kong International Airport, Lantau, Hong Kong.
General Contact Number+852 2747 3333
WhatsApp Service Number+852 2747 2747
Operating Hours24 hours a day, seven days a week
Email Address[email protected]
Official Websitehttps://www.cathaypacific.com/
Social Media LinksFacebook: https://www.facebook.com/cathaypacific
Instagram: https://www.instagram.com/cathaypacific/
Twitter: https://twitter.com/cathaypacific
YouTube: https://www.youtube.com/cathaypacific
LinkedIn: https://www.linkedin.com/company/cathay-pacific/

Cathay Pacific Headquarters Map

The Cathay Pacific Head Office is located at Hong Kong International Airport in Lantau, Hong Kong, on the sixth floor of Cathay Pacific City, 8 Scenic Road. To seek help with booking or other non-travel services, travelers can utilize the interactive map below to find their way from the terminal to the administrative area.

Services at Cathay Pacific Corporate Office

The head office of Cathay Pacific, located in Cathay City, handles delicate business and travel matters that require immediate attention from senior or managerial personnel. For the airline’s worldwide operations, including its subsidiaries Cathay Pacific Express and Cathay Pacific Cargo, this office at Hong Kong Airport acts as an administrative center.

The following is a summary of the key services provided by the Hong Kong headquarters of Cathay Pacific: 

Flight Operations ManagementExecutive-level complaint escalation
Regulatory & legal liaisonFlight Maintenance
Offers support for medical emergenciesHandles all Cargo queries
Group Travel AssistanceAssistance with Refund, Rebooking
Network Planning & SchedulingLoyalty program support
VIP travel servicesOffers support for medical emergencies
Finance and corporate planningCorporate Communications & Media
Flight-Ticket Booking & CancellationHuman Resources & employee services

Cathay Pacific Executive Customer Service Contacts

The contact information for Cathay Pacific Airline executives and the customer service management team is provided below.

NamePositionContact Details
Simon LargeDirector Customer[email protected]
Rupert HoggChief Executive Officer[email protected]
Paul LooChief Customer and Commercial Officer[email protected]
Mary Christine DonovanCustomer Relations Manager[email protected](+852 27475085)

List of all Cathay Pacific Offices.

As the operating center, Cathay Pacific’s central office in Hong Kong ensures the airline provides dependable and prompt service to customers and partners globally. The airline’s worldwide operations rely heavily on Cathay City, which centralizes management, flight operations, crew training, and strategic planning.

The Cathay Pacific head office serves as your entry point for a seamless travel experience, whether you require special assistance, such as group travel, or need to get in touch with airlines to request compensation for a delayed flight.

FAQs

Where is Cathay Pacific Headquarters located?

Cathay Pacific is conveniently located on the 6th Floor, Cathay Pacific City, 8 Scenic Road, Hong Kong International Airport, Lantau, Hong Kong.

How do I complain to Cathay Pacific’s head office?

Use the online feedback form with all of your flight details to file a complaint with Cathay Pacific’s head office, or mail a letter to the official address in Hong Kong.

Can the Cathay head office assist with lost baggage claims?

The corporate office of Cathay Pacific does not offer services to individual travelers. You must contact the appropriate airport office to file a claim for misplaced luggage.

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